policies

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RESERVATIONS
Reservations for group classes (Pilates only), privates (Pilates and jazz), and choreography rehearsals can be made in person, by phone, text message, or email.  If you have registered for the session, you will have a standing reservation in that particular class.

PACKAGES & SESSIONS
• There are no refunds for missed classes; registered students may make up absences within the same session only.  There are no refunds once you have paid for the session or an à la carte package, unless for valid medical reasons.  A $20 withdrawal fee will apply.
• À la carte packages are valid for six months from first use. They may not be transferred to another student, nor may classes remaining in the package be applied toward tuition for a session.
• For session-registered Jazz, Pilates, Barre, or FitDance students who also have an À la carte package:  With at least 24-hours notice, you may make up your missed class by attending another group class within the same session.  With less than 24-hours notice of your absence, you forfeit the missed class.

PRIVATE CLASSES & SPECIAL PROJECTS
To avoid being charged for private/semi-private classes/choreography rehearsals not attended, you must provide a full 24-hours’ notice to cancel or change an appointment.  Cadance understands there may be unforeseen circumstances that may prevent you from attending your class/rehearsal.  However, this policy is vital for the good functioning of the classes/rehearsals and wait-listed students.  There are no exceptions to this policy.

STUDIO ETIQUETTE
Comfortable and form-fitting clothing allows the teacher to better assess posture and movement. Jazz shoes are ideal, but not required for jazz. During the pandemic, I will ask that you wear dance shoes or appropriate socks for your classes. NO OUTDOOR FOOTWEAR IS PERMITTED BEYOND THE STUDIO ENTRANCE.
Kindly refrain from using heavy fragrances/perfumes, as other participants/teachers may have allergic reactions. Please set the ringer on your mobile phone to ‘mute’ or ‘vibrate’ prior to the start of your class so as not to disrupt the other students.
Before each of your classes start, you will need to fill out the online COVID-19 Declaration. Please note that masks are required to attend class in studio, in addition to the other safety measures we’ll be following (hand hygiene, distancing, modified exercises/choreography).


PRIVACY
We are committed to respecting the confidentiality of the personal information we collect.

COLLECTION OF PERSONAL INFORMATION
We collect the following information:

Last name
First name
Address
Postal code
Email address
Telephone
Medical data
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or logs to gather information about you.

FORMS AND INTERACTIVITY:
Your personal information is collected through a form, namely our Health Questionnaire.


We use the information thus collected for the following purposes:

Order tracking
Information/Promotional offers
Statistics
Contact

Your information is also collected through the interactivity that may be established between you and our website, as follows: Contact form
We use the information thus collected for the following purposes: Correspondence


LOG FILES AND WITNESSES
We collect certain information through log files and cookies. This mainly concerns the following information: Pages visited and requests

The use of such files allows us: Improved service and a personalized welcome

RIGHT OF OBJECTION AND WITHDRAWAL
We are committed to offering you the right to object and withdraw with respect to your personal information.
The right of objection is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To be able to exercise these rights, contact us:
Address: 3429 rue Notre-Dame Ouest, Montreal, QC H4C 1P3
Email: rachel@cadance5678.com
Telephone: 514-998-1378
Section of the website: https://cadance5678.com/contact-us/

PERMISSION TO ACCESS
We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

The exercise of this right is possible by communicating to:
Address: 3429 rue Notre-Dame Ouest, Montreal, QC H4C 1P3
Email: rachel@cadance5678.com
Telephone: 514-998-1378
Section of the website: https://cadance5678.com/contact-us

SECURITY
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

SSL (Secure Sockets Layer) protocol

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always some risk involved when using the Internet to transmit personal information.